Frequently asked questions


Can I choose my own hours?

Yes you can. The most important thing to us is that you devote enough time to the development of your client base to give your business a solid foundation

Do I have to be home-based?

We believe that a home-based office offers the best solution, however you can rent a non-retail office if you prefer

I’m concerned that I may feel isolated. Is there anything to help with that?

Yes, we have a range of systems in place to support you. There’s our intranet, TCTV broadcasts, main conference, webcams and message boards along with anniversary days, training days and mini conferences during the year. We encourage camaraderie amongst our agents and head office, so that everyone feels part of one family.

What experience do I need?

Ideally we look for a minimum of four years recent hands on travel sales experience selling a broad range of tour operators and products.

How long does it take to get set up?

If you are already working you may need to serve notice which can be anything from one to four weeks depending on your contract, and therefore the set-up is done during this period, making the transition very smooth.

How long is the initial training?

The training is held at our head office in Cork, and is for two and a half days

Is there a minimum sales target?

All our Travel Counsellors have to maintain a minimum of €18,000 in gross commissions in any 12 month period, however we do take into account that you will be setting up your business from scratch.

How much do I get paid?

You will receive 60% of all the commission that you make on each booking.

When do we get paid?

Six weeks before the client travels. You are paid monthly by bank transfer

Do you provide leads?

No, but we help you to build your own loyal client base instead.

Do I get ideas on how to market my business?

Yes, we can help you develop a plan on how to market yourself in your area

Is there out of hours support?

In addition to the unparalleled support provided by our team at head office, there are also staff on standby out of hours to assist if needed

What happens when I go on holiday?

We operate a buddy system so another Travel Counsellor will take care of your business whilst you are away – allowing you the time to enjoy your holiday safe in the knowledge your customers are being looked after.

Will your admin be as efficient as I would?

Yes, we look after all of the administration and have a dedicated care team to look after queries. This proven process provides consistency, continuity and a seamless service.

I’ve always enjoyed going on educational trips, will I still have that opportunity?

Yes, we have excellent relationships with all our suppliers as well as hosting our own trips. We believe first-hand experience of a destination is vital and we encourage all our Travel Counsellors to broaden their knowledge by taking advantage of the fantastic range of educationals we offer.

Can I still employ my own staff?

Travel Counsellors’ unique franchise agreement means that you can employ your own staff, should you wish to do so, once your business gets to a certain level. It also means at a future date you can sell your business and realise the value in it.

What does it cost to become a Travel Counsellor?

If you have travel agency experience, then the cost to join us is €360 + VAT which covers everything you need to set up your business including the right to use the Travel Counsellors trademark and brand.

Is there an IATA licence?

Yes, you can process scheduled air bookings, and the ticketing is done by our team at head office. We also have our own consolidated rates with major airlines in both UK and Ireland